Privacy policy
Last updated: 10 November 2026
This policy explains how Filewillow handles information. It matches the product behavior at the time of writing. If we add analytics or advertising, we will update this page before or when those services go live.
Who we are
The publisher of Filewillow operates this website. Contact: contact form or support@filewillow.com.
Browser tools (local processing)
The Word Counter, Case Converter, Image Metadata Cleaner, Image Resizer, PDF Metadata Cleaner, Rotate PDF, Split PDF, Merge PDF, PDF Page Organiser, Images to PDF, PDF to Images, Watermark PDF, Watermark Image, SVG to PNG, HEIC to JPG, Password Generator, and QR Code Generator process inputs in your browser after you paste text, use Select / drop on the tool page, or change a setting. For these tools we do not receive the text you type, the files you select, the passwords generated, or the content of the QR codes you create. We do not store those inputs on our servers because they are not uploaded.
Your browser also keeps a short list of the tools you opened recently (tool names only) in local storage, so the home page can offer them again. It never leaves your device and you can clear it in your browser settings.
If you choose a file on the home page, it is kept briefly in your browser's own storage so the tool you pick can open it, and it is deleted as soon as that tool has read it (or after two minutes). It is never sent to us.
Contact form
If you submit the contact form, we receive your name, email address, and message so we can respond. Messages are delivered by email to the publisher inbox. We keep messages only as long as needed to handle the request.
To tell people from automated traffic, the contact page loads Cloudflare Turnstile. It runs only on the contact page: Cloudflare receives signals from your browser and your IP address to decide whether you are a person, and we send the resulting one-time token and your IP address to Cloudflare to verify it. Cloudflare handles that data under its own privacy policy. The tool pages do not load Turnstile or any other third-party script.
To limit spam, the form also asks a short arithmetic question that our server writes and checks, and it lets each network send one message every few hours. For that wait period the server keeps a scrambled (hashed) form of your network address together with the time you may send again, and deletes it when the period ends. The address is never stored in readable form for this purpose and is not used for anything else.
Hosting, Cloudflare, and logs
This site is served through Cloudflare, a content-delivery and security service, in front of our hosting provider. Cloudflare and the hosting provider may process standard request data such as IP address, user agent, and requested URLs for caching, security, and reliability. We do not put tool file contents into logs, and files you select in the tools are never sent in these requests.
Cookies and analytics
Essential hosting and security cookies or similar storage may be set by our hosting and by Cloudflare (including Turnstile on the contact page). Optional analytics or advertising cookies are not enabled by default in the initial release. If we enable them, we will describe them here and in the cookie policy, and provide consent choices where required.
Advertising
We do not serve third-party ads until an advertising account is approved and configured. After that, ad partners may use cookies or similar technologies as disclosed at the time.
Your choices
Because local tools never upload your files, there is no tool-file deletion request to make for those features. For contact messages or other personal data requests, email support@filewillow.com.
Changes
We will update this page when our practices change and revise the “last updated” date.